Shop policies
FAQ
& policies
Still wondering about something? Email nyangscuriousgoods@gmail.com or DM us on Instagram.
What materials do you use?
Every NCG piece is handcrafted using quality, hypoallergenic materials, including sterling silver 925, 316L stainless steel, 14k gold-filled, and gold-plated sterling silver and stainless steel. We work with genuine, ethically sourced gemstones from trusted global vendors, alongside freshwater pearls, and acrylic accents.
Bespoke pieces can be crafted in your preferred metal, including stainless steel, sterling silver, 14k solid gold, or gold-filled options upon request.
How we do it
Every NCG piece is thoughtfully handcrafted to order, making each creation unique. We work with genuine natural gemstones, meaning slight variations in color, shape, and pattern are to be expected. No two stones (or pieces) are exactly alike!
Each piece is made with intention and carefully inspected to meet our quality standards before making its way to you.
As everything is made by hand, please allow 3–7 weeks for processing. Rush orders are available upon request! Reach out to us via email to inquire about expedited options.
Do you offer free shipping?
Shipping starts at $5 within the USA, with free shipping on orders over $60. International orders are subject to current postal rates.
How do I submit a custom order?
To place a custom order, fill out the custom order form with details about the item, crystal material(s), color scheme, theme, and any letters/numbers (max 10 characters). A $20 non-refundable deposit is required to confirm your order, which will be applied to the final price. The deposit is forfeited if the balance is unpaid before shipping.
Return/Exchange Policy
As every NCG piece is handcrafted to order, all sales are final and returns are not accepted.
We understand that the right fit matters. Exchanges or adjustments related to sizing and clasp accessibility may be accommodated on a case-by-case basis. Please reach out via email so we can review your request.
NCG is not responsible for packages lost in transit. Tracking is available upon request and may incur additional shipping costs.
Do you offer repairs?
Absolutely! Every NCG piece is handcrafted and undergoes a thorough quality check before making its way to you. We take pride in using quality materials designed for everyday wear, but we understand that life happens.
Your first repair or adjustment is free! Additional repairs start at $15, with pricing dependent on the extent of work and any replacement materials needed.
Please reach out via email or Instagram DM with photos of your piece so we can assess the repair and discuss next steps. Please note that shipping costs, if applicable, are the customer's responsibility.